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Frequently Asked Questions

Find answers to common questions about RS100Shop, our products, orders, shipping, returns, and more.

Orders & Products

You can browse our products, select the item you want, add it to your cart, and proceed to checkout. Follow the checkout instructions to complete your order.
If you have an order number, you can contact us with your order details and our team can help you with the latest available update.
If you need to change or cancel an order, contact us as soon as possible. We will try to assist you before the order is processed or shipped.
We make every effort to display our products as accurately as possible. However, slight differences in color or appearance may occur depending on lighting and your screen settings.

Shipping & Delivery

We deliver orders across Pakistan. Delivery availability may vary depending on your location.
Delivery times can vary depending on your location and order processing. Please check the shipping information provided at checkout or contact us for more details.
If tracking information is available for your order, it will be provided when your order has been shipped. You can also contact us for help with your shipment.
Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging so we can review the issue.

Payments

Available payment methods are displayed during checkout. Payment options may vary depending on your location and current store settings.
If Cash on Delivery is available for your location, it will appear as a payment option during checkout.

Returns & Exchanges

Returns are subject to our return policy. Please review the applicable conditions and contact us if you need help with a return.
Exchanges may be available depending on the item and circumstances. Please contact us before sending anything back so we can guide you through the process.

Jewelry Care

To help keep your jewelry looking its best, avoid prolonged contact with water, perfumes, lotions, and harsh chemicals. Store your pieces in a clean, dry place when not in use.
We recommend removing jewelry before showering, swimming, or exercising to help maintain its appearance and finish.

Still Have Questions?

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